We charge a setup fee for configuring your system. In addition to our fee, we pass other fees directly to you related to A2P verification, AI token usage, etc. We do not mark up any of the infrastructure service and you pay them directly to the providers we connect you to. All of our billing will go through our billing platform to make things easier for you, but you'll see transparent pricing on each line item.
Ownership
Assets we create for you, belong to you. You are paying for our setup and configuration services only.
Onboarding Process
You do
Complete this quick form (basic account creation).
Complete part 2 when we send it (billing, etc)
Join a short interview so we can train your bot
We do
Create your account and send your access information
Setup your SMS/number approval and compliance items (privacy policy, messaging requirements, A2P verification, etc)
Test everything end-to-end and launch
Then
We meet briefly to review setup and next steps.
We do regular check-ins to review metrics and improvements.
Time Line Expectations
Account Creation
Account Creation takes about 24 hours depending on when we receive your information.
Billing Details
This form does not collect billing details. We'll send you your secured account login so you can fill that part out.
Social Details
There are a few other things that are not urgent, but we'd like to have to help you with other items such as your Google Business Profile, any social links etc. Instead of bogging you down with that for onboarding, we will gather these as needed.
A2P DLC Compliance/Approvals
We have strict rules that we must follow in order to get your number approved for outbound SMS. This is not something we directly control, but we submit as part of your account creation if we have all of the information. It can take from 5 days to 15 days, unless it's rejected, which restarts the process.
Interview
We train our bots to behave, think, and speak like you want them to. Usually this requires a formal interview where we ask you questions about your business. We convert that information into a knowledge base that the bot can refer to. Inbound approvals are instant. Your voice receptionist, if you are setting that up can be ready as soon as we have your interview.
Testing/Tuning
Bots need guardrails. We install them, test them, and try to break them. It takes about 4 weeks of testing to get them dialed in. The bot is operational in that time, but highly monitored while it's being trained.